Client support
Need help? Here's how to reach us.
For existing clients. Tell us what's going on and we'll take it from there.
Get help
Help us fix it faster
- Your name, and the computer or device that has the problem.
- What you were doing when it happened, and when it started.
- The exact error message, or a screenshot or photo of the screen.
- Whether anyone else is affected.
If it's urgent
If your whole office can't work, or you think something is a security problem, put URGENT at the start of your email subject so it goes to the top of the list.
Stay safe
How we'll never contact you
Scammers pretend to be IT support. If someone claiming to be us does any of these, stop and call us on a number you already have.
We never ask for your password
Not by email, phone, or text. We have our own administrator access and don't need yours.
No surprise remote sessions
We'll only connect to your computer when you've asked for help, and we'll tell you before we do.
No payment changes by email
We'll never email you asking to pay a new bank account or buy gift cards.
Not a client yet?
Get the same responsive support for your business. Start with a free, no-pressure conversation.